“Will that Be Cash, Credit, WeChat Pay or Alipay?”

Mobile commerce

Some 40 years ago, American Express told its credit card holders, “Don’t leave home without it.” If that famous ad campaign were created today, it would likely refer to users’ smartphones, not their credit cards. That is because electronic payment… Continue Reading

Channel Swaps: Walmart Online vs. Amazon Offline

Walmart Truck

Walmart versus Amazon is perhaps the biggest retail battle of our times—and Amazon’s encroachment into brick-and-mortar grocery retailing with its Whole Foods Market acquisition has only heightened the competition. Coincidentally, both of these retail giants have recently made the unusual… Continue Reading

The Holiday 2017 Shopping Season: Approaching the Finish Line

Black Friday Header

At the time of writing, we are only a couple of days away from stores opening early on Thanksgiving and then welcoming crowds of shoppers over the weekend that includes Black Friday, Small Business Saturday, Super Sunday and the big… Continue Reading

Alibaba Shattered Singles’ Day Records Again in 2017—Here’s How

Alibaba’s 11.11 Countdown Gala in Shanghai, China
Source: FGRT

Singles’ Day, November 11, is the biggest online shopping day in the world. The holiday was originally created in the 1990s by Chinese college students who wanted to celebrate their single status. In 2009, Alibaba used the idea to market… Continue Reading

Amazon Shopping List: Books, DVDs, Clothing, Groceries…and Prescription Medications?

Prescription Medication

Amazon, since its founding, has steadily expanded its product portfolio from just books initially to a massive assortment of goods. In the last couple of years, the company has experimented with offering clothing and food. In terms of clothing, Amazon… Continue Reading

The Holidays, Black Friday and the Discounting Spiral

Source: istockphoto

Putting the Holidays in Context Like it or not, the passing of Halloween means that we are now racing toward the holidays. There are a handful of calendar events that each contribute billions to US retail sales throughout the year… Continue Reading

As the World (Re)turns: Returning Stuff Is a Whole Lot Easier than It Used to Be

red mailbox on cartons. 3d illustration

In the ancient days, before e-commerce, when you wanted to return something, you had to go back to the store where you bought it (if you bought it in a store) or wait in line at the post office, if… Continue Reading

Our Top Digital Retail Trends for the Holiday Season

Woman using smartphone with blank screen, festive trumpery frame. Christmas gift search, online shopping, seasonal discounts and sale concept

This holiday season will see digital channels capture more spending, digital devices play a greater role in the shopping process and digital assistants help more shoppers. Here, we share our top trends in digital retailing for this holiday season. US… Continue Reading

The Intelligent Voice Appliance Market Is Getting Quite Crowded

In the beginning, there was Siri. The groundbreaking voice assistant only worked with recent-model iPhones, however, and its imperfect voice recognition led it to be the object of many a joke and cartoon. Siri’s wake saw additional assistants from other… Continue Reading