As the World (Re)turns: Returning Stuff Is a Whole Lot Easier than It Used to Be

red mailbox on cartons. 3d illustration

In the ancient days, before e-commerce, when you wanted to return something, you had to go back to the store where you bought it (if you bought it in a store) or wait in line at the post office, if… Continue Reading

How Can Brick and Mortar Stores Steal Back Shoppers From Amazon This Holiday Season?

holidays, x-mas, sale and people concept - happy young asian woman in winter clothes with shopping bags over christmas tree lights background

    In the battle against e-commerce—and especially against e-commerce behemoth Amazon—long-standing brick-and-mortar retailers are often urged to differentiate themselves by offering exclusive product and quality experiences. But what will actually drive shoppers to physical stores this coming holiday season?… Continue Reading

Toys “R” Us Files for Bankruptcy: Why? And What Does It Mean?

Toys "R" Us Sign

Retail giant Toys “R” Us filed for voluntary Chapter 11 bankruptcy protection in the US and Canada this week, and the news furthered the popular narrative of a “retail apocalypse” in the US. The bankruptcy proceedings do not affect the… Continue Reading

Amazon Pushes Further into Fashion in Europe

Stuttgart, Germany - September 23, 2012: Woman receiving a parcel by Amazon.com delivered by the mailman in front of her flat on September 23, 2012 in Stuttgart, Germany. Amazon.com is delivering thousands of parcels every day to German households.

Amazon Pushes Further into Fashion in Europe This week, Amazon officially launched its first fashion private label that is designed in Europe specifically for European shoppers. The Find brand launched with a flurry of press coverage as well as an… Continue Reading

Amazon Is Playing Its Part in Changing the Back-to-School Shopping Season

high-angle shot of a rustic wooden table with some pencils and markers and a chalkboard with the text back to school written in it, with a filter effect

Economic conditions look good for back-to-school spending this year—unemployment is low, consumer confidence is at a 16-year high, housing prices have risen and gas prices remain low—leading to healthy forecasts for shopping this season. Fung Global Retail & Technology expects… Continue Reading

Reviewing WeChat, a Communication, Connection and Commerce Ecosystem with Almost a Billion Users

Shenzhen, China - December 30 2013: Emergence of Chinese Social Media and the rise of WeChat from Tencent in competing with Facebook.

We recently attended the Rise 2017 Conference in Hong Kong, which is one of the largest technology conferences in Asia. The event featured a talk by Stephen Wang from Tencent, which owns the WeChat mobile app. Wang gave an overview… Continue Reading

Prime Day’s Importance Lies in Driving Reconsideration, Not Just Sales

Hagerstown, MD, USA - May 29, 2015: Image of an Amazon packages. Amazon is an online company and is the largest retailer in the world.

This week saw Amazon offer up its third annual Prime Day—a feast of special offers available exclusively to Amazon Prime members. By the time this is published, many readers will have seen a slew of statistics on the sales values… Continue Reading

The Third Annual Amazon Prime Day Is Coming in Mid-July

Source: istockphoto.com

As we look forward to the Fourth of July holiday and start easing into the dog days of summer, we also approach a major, if recently invented, shopping event—Amazon Prime Day—which will celebrate its third anniversary on Tuesday, July 11.… Continue Reading

Amazon Takes a Bite Out of the Grocery Market

Source: istockphoto.com

Amazon Takes a Bite Out of the Grocery Market Amazon’s planned purchase of Whole Foods Market is one of the most startling retail news stories of this decade, for several reasons: It is Amazon’s largest acquisition by far. The company… Continue Reading