Channel Swaps: Walmart Online vs. Amazon Offline

Walmart Truck

Walmart versus Amazon is perhaps the biggest retail battle of our times—and Amazon’s encroachment into brick-and-mortar grocery retailing with its Whole Foods Market acquisition has only heightened the competition. Coincidentally, both of these retail giants have recently made the unusual… Continue Reading

The Holiday 2017 Shopping Season: Approaching the Finish Line

Black Friday Header

At the time of writing, we are only a couple of days away from stores opening early on Thanksgiving and then welcoming crowds of shoppers over the weekend that includes Black Friday, Small Business Saturday, Super Sunday and the big… Continue Reading

Amazon Shopping List: Books, DVDs, Clothing, Groceries…and Prescription Medications?

Prescription Medication

Amazon, since its founding, has steadily expanded its product portfolio from just books initially to a massive assortment of goods. In the last couple of years, the company has experimented with offering clothing and food. In terms of clothing, Amazon… Continue Reading

As the World (Re)turns: Returning Stuff Is a Whole Lot Easier than It Used to Be

red mailbox on cartons. 3d illustration

In the ancient days, before e-commerce, when you wanted to return something, you had to go back to the store where you bought it (if you bought it in a store) or wait in line at the post office, if… Continue Reading

How Can Brick and Mortar Stores Steal Back Shoppers From Amazon This Holiday Season?

holidays, x-mas, sale and people concept - happy young asian woman in winter clothes with shopping bags over christmas tree lights background

    In the battle against e-commerce—and especially against e-commerce behemoth Amazon—long-standing brick-and-mortar retailers are often urged to differentiate themselves by offering exclusive product and quality experiences. But what will actually drive shoppers to physical stores this coming holiday season?… Continue Reading

Amazon Is Making Big Changes at Whole Foods Market and Creating Waves in Grocery

Different food in paper bag on wooden background, close up. Grocery shopping concept, top view

On August 28—the day Amazon closed its $13.7 billion acquisition of Whole Foods Market—subtle changes were already evident in Whole Foods stores, where recently installed display pyramids offered Amazon’s Echo and Dot intelligent connected devices. On the closing date, Whole… Continue Reading

Facial Recognition: Coming Soon to a Smartphone Near You

Source: istockphoto.com

Facial recognition has long been the stuff of science fiction, with books and movies including scenes of facial or retinal scans being used to identify entrants to sensitive military complexes. The technology has also been used for certain niche purposes… Continue Reading

The Magic Returned to Las Vegas Again This August

This week, the FGRT team attended the August Magic trade show, held every year in Las Vegas, Nevada. The show is produced by UBM, a UK-based event organizer that puts on more than 300 events per year. Magic is held… Continue Reading

Walmart and JD.com Strengthen Partnership and Launch New 8/8 Shopping Festival

The past week brought news that Walmart and JD.com, China’s largest e-commerce company by revenue, are expanding the strategic partnership they formed last year. One element of this is the launch of a new shopping event—the JD-Walmart 8/8 omnichannel shopping… Continue Reading