As the World (Re)turns: Returning Stuff Is a Whole Lot Easier than It Used to Be

red mailbox on cartons. 3d illustration

In the ancient days, before e-commerce, when you wanted to return something, you had to go back to the store where you bought it (if you bought it in a store) or wait in line at the post office, if… Continue Reading

Our Top Digital Retail Trends for the Holiday Season

Woman using smartphone with blank screen, festive trumpery frame. Christmas gift search, online shopping, seasonal discounts and sale concept

This holiday season will see digital channels capture more spending, digital devices play a greater role in the shopping process and digital assistants help more shoppers. Here, we share our top trends in digital retailing for this holiday season. US… Continue Reading

Amazon Is Making Big Changes at Whole Foods Market and Creating Waves in Grocery

Different food in paper bag on wooden background, close up. Grocery shopping concept, top view

On August 28—the day Amazon closed its $13.7 billion acquisition of Whole Foods Market—subtle changes were already evident in Whole Foods stores, where recently installed display pyramids offered Amazon’s Echo and Dot intelligent connected devices. On the closing date, Whole… Continue Reading

Toys “R” Us Files for Bankruptcy: Why? And What Does It Mean?

Toys "R" Us Sign

Retail giant Toys “R” Us filed for voluntary Chapter 11 bankruptcy protection in the US and Canada this week, and the news furthered the popular narrative of a “retail apocalypse” in the US. The bankruptcy proceedings do not affect the… Continue Reading

The Magic Returned to Las Vegas Again This August

This week, the FGRT team attended the August Magic trade show, held every year in Las Vegas, Nevada. The show is produced by UBM, a UK-based event organizer that puts on more than 300 events per year. Magic is held… Continue Reading

Amazon Is Playing Its Part in Changing the Back-to-School Shopping Season

high-angle shot of a rustic wooden table with some pencils and markers and a chalkboard with the text back to school written in it, with a filter effect

Economic conditions look good for back-to-school spending this year—unemployment is low, consumer confidence is at a 16-year high, housing prices have risen and gas prices remain low—leading to healthy forecasts for shopping this season. Fung Global Retail & Technology expects… Continue Reading

Reviewing WeChat, a Communication, Connection and Commerce Ecosystem with Almost a Billion Users

Shenzhen, China - December 30 2013: Emergence of Chinese Social Media and the rise of WeChat from Tencent in competing with Facebook.

We recently attended the Rise 2017 Conference in Hong Kong, which is one of the largest technology conferences in Asia. The event featured a talk by Stephen Wang from Tencent, which owns the WeChat mobile app. Wang gave an overview… Continue Reading

Prime Day’s Importance Lies in Driving Reconsideration, Not Just Sales

Hagerstown, MD, USA - May 29, 2015: Image of an Amazon packages. Amazon is an online company and is the largest retailer in the world.

This week saw Amazon offer up its third annual Prime Day—a feast of special offers available exclusively to Amazon Prime members. By the time this is published, many readers will have seen a slew of statistics on the sales values… Continue Reading

The Third Annual Amazon Prime Day Is Coming in Mid-July

Source: istockphoto.com

As we look forward to the Fourth of July holiday and start easing into the dog days of summer, we also approach a major, if recently invented, shopping event—Amazon Prime Day—which will celebrate its third anniversary on Tuesday, July 11.… Continue Reading

Amazon Takes a Bite Out of the Grocery Market

Source: istockphoto.com

Amazon Takes a Bite Out of the Grocery Market Amazon’s planned purchase of Whole Foods Market is one of the most startling retail news stories of this decade, for several reasons: It is Amazon’s largest acquisition by far. The company… Continue Reading