Reviewing the Landscape of Startups Tackling the Retail Returns Problem

Hand giving credit card and take paper bag from staff cashier in supermarket

As e-commerce continues to grow, so, too, does the range of services designed to tackle returns, one of the biggest headaches that comes with online retail. American consumers returned approximately $351 billion of merchandise bought offline and online last year,… Continue Reading

Tired of Your Old Jeans? Recycle ’Em!

lot of blue jeans isolated on white background

US retailer Target just announced that for a two-week period (March 11–24), customers in the Pacific Northwest can drop off any kind of denim jeans at its stores and receive a coupon good for 20% off a new pair of… Continue Reading

Kohl’s and Aldi Enter a Unique Partnership

Indianapolis - Circa June 2017: Aldi Discount Supermarket. Aldi sells a range of grocery items, including produce, meat & dairy, at discount prices IX

Last week, Kohl’s announced that it would be slimming down 12 of its stores and that, as part of a pilot program, 5–10 of those stores will carve out space for separate, adjoining stores that will be leased to grocery… Continue Reading

The State of Artificial Intelligence: Where Are We Now?

Robot holds a finger near the head. 3D illustration

The term “artificial intelligence” (or “AI”) is en vogue and is often incorrectly used to refer to things that do not technically qualify as AI. Processors can add apparent “intelligence” to machines by enabling them to turn thermostats on and… Continue Reading

It’s All About India as Amazon, Walmart and Alibaba Go Head to Head

amazon boxes2

The Amazon-Walmart-Alibaba battle is no longer focused on China. Now, it’s all about India as these three firms go head to head in the second-most-populous country on earth. In just the past week, Amazon has become the first foreign e-commerce… Continue Reading

Fewer Happy Returns in Retail Land as Companies Tighten Generous Return Policies

Vintage leather and rubber winter snow or rain boots. Studio shot on a gray background.

Retailers have finally started to scale back liberal return policies in the face of a litany of abuses by customers. Although there are many legitimate reasons for returns—including receipt of a damaged product, the wrong item or a product that… Continue Reading

Taking a Dive into Amazon’s 2017 Metrics

Chiang Mai, Thailand - April 26, 2016: man hand holding screen shot of Amazon application showing on Asus Zenfone 2 mobile phone. Amazon is an American international electronic commerce company.

Amazon wowed analysts and investors last week with a dramatic earnings beat on the back of remarkable fourth-quarter sales growth of 38%. Amazon provides updates on sales in specific international markets only when it reports its full-year results, as it… Continue Reading

Amazon Finally Opens Its Amazon Go Store…in a Changed, Crowded World

Source: istockphoto

On January 22, Amazon finally opened its unstaffed, cashless Amazon Go retail store to the public, and long lines of consumers queued up to get a glimpse of the future of retail. The store achieves its cashier-free magic by relying… Continue Reading

Lidl Pulls Back on US Openings, Opts for Different Store Formats

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Seven months after launching in the US, Lidl is slowing its store-opening program dramatically. This year, it will open just 20 US new stores, according to a January 18 report by German trade publication Manager Magazin. Klaus Gehrig, the CEO… Continue Reading

Sam’s Club Is Closing One-Tenth of Its Stores and Converting 12 to E-Commerce Hubs: Proof That Store Closures Have Become Respectable?


Walmart did not enjoy the positive headlines for very long this past Thursday. Shortly after the company announced that it will be pushing up its hourly wages, boosting parental leave benefits and handing out bonuses to most store-based staff at… Continue Reading