Amazon’s Key Service Now Delivers Packages Inside Your Home or the Trunk of Your Car

Smart lock concept with clipping path. 3D rendering image in original design.

Amazon has long led the way in developing innovative package delivery services. The company originally made free, two-day shipping table stakes for e-commerce companies, and then upped the ante by offering one- and two-hour delivery for Prime members through Amazon… Continue Reading

The Amazon-Walmart Delivery Wars Continue with Lockers, Pickup Towers and In-Home Delivery

Paris: Amazon locker orange delivery package locker at dusk - Amazon Locker is a self-service parcel delivery service offered by online retailer Amazon.com.

Amazon and Walmart continue to one-up each other in delivery and collection, offering new and innovative ways for customers to receive their orders. Amazon customers can retrieve orders from lockers or choose one- or two-hour delivery in many markets. Amazon… Continue Reading

There Is Much We Can Learn from Retail in China

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Shopping is different in China. There, it’s an integral part of social conversations, and it’s not uncommon for people to show each other what’s in their digital shopping carts at dinners and other gatherings. Online, Chinese retailers offer shoppers a… Continue Reading

Reviewing the Landscape of Startups Tackling the Retail Returns Problem

Hand giving credit card and take paper bag from staff cashier in supermarket

As e-commerce continues to grow, so, too, does the range of services designed to tackle returns, one of the biggest headaches that comes with online retail. American consumers returned approximately $351 billion of merchandise bought offline and online last year,… Continue Reading

Tired of Your Old Jeans? Recycle ’Em!

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US retailer Target just announced that for a two-week period (March 11–24), customers in the Pacific Northwest can drop off any kind of denim jeans at its stores and receive a coupon good for 20% off a new pair of… Continue Reading

Kohl’s and Aldi Enter a Unique Partnership

Indianapolis - Circa June 2017: Aldi Discount Supermarket. Aldi sells a range of grocery items, including produce, meat & dairy, at discount prices IX

Last week, Kohl’s announced that it would be slimming down 12 of its stores and that, as part of a pilot program, 5–10 of those stores will carve out space for separate, adjoining stores that will be leased to grocery… Continue Reading

The State of Artificial Intelligence: Where Are We Now?

Robot holds a finger near the head. 3D illustration

The term “artificial intelligence” (or “AI”) is en vogue and is often incorrectly used to refer to things that do not technically qualify as AI. Processors can add apparent “intelligence” to machines by enabling them to turn thermostats on and… Continue Reading

Fewer Happy Returns in Retail Land as Companies Tighten Generous Return Policies

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Retailers have finally started to scale back liberal return policies in the face of a litany of abuses by customers. Although there are many legitimate reasons for returns—including receipt of a damaged product, the wrong item or a product that… Continue Reading

Taking a Dive into Amazon’s 2017 Metrics

Chiang Mai, Thailand - April 26, 2016: man hand holding screen shot of Amazon application showing on Asus Zenfone 2 mobile phone. Amazon is an American international electronic commerce company.

Amazon wowed analysts and investors last week with a dramatic earnings beat on the back of remarkable fourth-quarter sales growth of 38%. Amazon provides updates on sales in specific international markets only when it reports its full-year results, as it… Continue Reading

Lidl Pulls Back on US Openings, Opts for Different Store Formats

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Seven months after launching in the US, Lidl is slowing its store-opening program dramatically. This year, it will open just 20 US new stores, according to a January 18 report by German trade publication Manager Magazin. Klaus Gehrig, the CEO… Continue Reading