The Holidays, Black Friday and the Discounting Spiral

Source: istockphoto

Putting the Holidays in Context Like it or not, the passing of Halloween means that we are now racing toward the holidays. There are a handful of calendar events that each contribute billions to US retail sales throughout the year… Continue Reading

As the World (Re)turns: Returning Stuff Is a Whole Lot Easier than It Used to Be

red mailbox on cartons. 3d illustration

In the ancient days, before e-commerce, when you wanted to return something, you had to go back to the store where you bought it (if you bought it in a store) or wait in line at the post office, if… Continue Reading

Our Top Digital Retail Trends for the Holiday Season

Woman using smartphone with blank screen, festive trumpery frame. Christmas gift search, online shopping, seasonal discounts and sale concept

This holiday season will see digital channels capture more spending, digital devices play a greater role in the shopping process and digital assistants help more shoppers. Here, we share our top trends in digital retailing for this holiday season. US… Continue Reading

How Can Brick and Mortar Stores Steal Back Shoppers From Amazon This Holiday Season?

holidays, x-mas, sale and people concept - happy young asian woman in winter clothes with shopping bags over christmas tree lights background

    In the battle against e-commerce—and especially against e-commerce behemoth Amazon—long-standing brick-and-mortar retailers are often urged to differentiate themselves by offering exclusive product and quality experiences. But what will actually drive shoppers to physical stores this coming holiday season?… Continue Reading

Amazon Is Making Big Changes at Whole Foods Market and Creating Waves in Grocery

Different food in paper bag on wooden background, close up. Grocery shopping concept, top view

On August 28—the day Amazon closed its $13.7 billion acquisition of Whole Foods Market—subtle changes were already evident in Whole Foods stores, where recently installed display pyramids offered Amazon’s Echo and Dot intelligent connected devices. On the closing date, Whole… Continue Reading

The New iPhones Are Here: Should You Buy the 8 Now, or Wait for the X in November?

Iphone 8 Photo

This week, Apple launched not one long-anticipated new iPhone—but two—whose specifications fell generally in line with rumors and industry watchers’ expectations. There is such a large number of partners and suppliers involved in the creation of any new generation of… Continue Reading

Facial Recognition: Coming Soon to a Smartphone Near You

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Facial recognition has long been the stuff of science fiction, with books and movies including scenes of facial or retinal scans being used to identify entrants to sensitive military complexes. The technology has also been used for certain niche purposes… Continue Reading

Reviewing WeChat, a Communication, Connection and Commerce Ecosystem with Almost a Billion Users

Shenzhen, China - December 30 2013: Emergence of Chinese Social Media and the rise of WeChat from Tencent in competing with Facebook.

We recently attended the Rise 2017 Conference in Hong Kong, which is one of the largest technology conferences in Asia. The event featured a talk by Stephen Wang from Tencent, which owns the WeChat mobile app. Wang gave an overview… Continue Reading

Loyalty Programs Are About More than Just Loyalty (Hint: It Is the Data!)

Taipei, Taiwan - March 7, 2012: starbucks coffee shop in Taipei station front metro mall. It's the most popular coffee shop in Taiwan.

Retail loyalty programs have a long history in the US. According to rewards program solutions company Smile.io, these programs started in the 18th century, when retailers would give customers copper tokens that could be redeemed for future purchases. Starting in… Continue Reading