Amazon’s Key Service Now Delivers Packages Inside Your Home or the Trunk of Your Car

Smart lock concept with clipping path. 3D rendering image in original design.

Amazon has long led the way in developing innovative package delivery services. The company originally made free, two-day shipping table stakes for e-commerce companies, and then upped the ante by offering one- and two-hour delivery for Prime members through Amazon… Continue Reading

Hearing from JD.com and Alibaba’s Tmall on the Distinctions of Chinese Retail

WRC Alibaba

This week, the Coresight Research team was at World Retail Congress 2018 in Madrid. There, we heard senior executives from China’s two e-commerce giants—JD.com and Alibaba—speak about what makes Chinese retail unique and what the future of retail could hold.… Continue Reading

The Amazon-Walmart Delivery Wars Continue with Lockers, Pickup Towers and In-Home Delivery

Paris: Amazon locker orange delivery package locker at dusk - Amazon Locker is a self-service parcel delivery service offered by online retailer Amazon.com.

Amazon and Walmart continue to one-up each other in delivery and collection, offering new and innovative ways for customers to receive their orders. Amazon customers can retrieve orders from lockers or choose one- or two-hour delivery in many markets. Amazon… Continue Reading

Brick-and-Mortar Looks Set to Lead the Battle for Millennial, Multichannel Grocery Shoppers

Groceries on black board with drawn shopping cart

The battle for online grocery shoppers is intensifying. Last week, Jet.com appointed Simon Belsham, a veteran of the UK online grocery industry, as President, signaling a further commitment to grocery by Jet and, in turn, a heightening of competition in… Continue Reading

There Is Much We Can Learn from Retail in China

Shoptalk Image2

Shopping is different in China. There, it’s an integral part of social conversations, and it’s not uncommon for people to show each other what’s in their digital shopping carts at dinners and other gatherings. Online, Chinese retailers offer shoppers a… Continue Reading

Reviewing the Landscape of Startups Tackling the Retail Returns Problem

Hand giving credit card and take paper bag from staff cashier in supermarket

As e-commerce continues to grow, so, too, does the range of services designed to tackle returns, one of the biggest headaches that comes with online retail. American consumers returned approximately $351 billion of merchandise bought offline and online last year,… Continue Reading