Loyalty Programs Are About More than Just Loyalty (Hint: It Is the Data!)

Taipei, Taiwan - March 7, 2012: starbucks coffee shop in Taipei station front metro mall. It's the most popular coffee shop in Taiwan.

Retail loyalty programs have a long history in the US. According to rewards program solutions company Smile.io, these programs started in the 18th century, when retailers would give customers copper tokens that could be redeemed for future purchases. Starting in… Continue Reading

Walmart Rapidly Evolves Its E-Commerce Offering

Walmart Shareholder Meeting with Source

In recent months, Walmart has made a flurry of innovations and acquisitions as it seeks to strengthen its multichannel offering and ultimately compete more strongly against Amazon. Walmart acquired Internet pure-play retailer Jet.com in September 2016, online outdoor retailer Moosejaw… Continue Reading

Thoughts on Voice Technology, Artificial Intelligence and Drones in Retail

Drone silhouette flying above Paris city panorama in sunset

Voice technology, artificial intelligence (AI) and delivery drones have been at the forefront of our conversations with retailers in the past week. Chinese e-commerce giant JD.com this week announced that it is planning to build China’s largest drone logistics network.… Continue Reading

Aussies, Get Ready for Amazon!

Amazon 750v2

Australia is next on the list to get the Amazon treatment. The online giant has finally confirmed long-standing rumors that it will launch a full offering in the Australian market, although it has not specified when. In March and April… Continue Reading

Fashion Tech Disruptor Breakfast Ends In Suspenseful Tie

  This week, Fung Global Retail & Technology hosted its latest installment in the Breakfast with the Disruptors series. The event, which featured fashion tech companies, was held at Global Brands Group’s new Innovation Lab in the Empire State Building,… Continue Reading